Privacy Policy – The Antique Forager

Last updated: August 2026

The Antique Forager respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, who we may share it with and the rights you have.

1. Who we are

John Turner, trading as The Antique Forager, is the controller responsible for the personal information described in this policy.

Website: www.antiqueforager.com

Email: info@antiqueforager.com

Postal address: The Crescent, Keymer, Hassocks, BN6 8RB, United Kingdom

2. Information we collect

Depending on how you use our website, we may collect:

• Your name, email address, telephone number, billing address and delivery address.
• Details of the products you order, payments, deliveries, returns and refunds.
• Information you provide when contacting us by email or through our website.
• Your email-marketing preferences and records of your consent.
• Technical information such as your IP address, browser, device and how you use our website.
• Information collected through cookies and similar technologies, according to your cookie choices.

Payment providers process your payment information securely. The Antique Forager does not normally receive or retain your complete card details.

3. How we collect your information

We collect personal information:

• Directly from you when you place an order, contact us or subscribe to our emails.
• Automatically when you use our website, through Shopify, cookies and related website technologies.
• From payment, delivery and other service providers where necessary to complete your order or protect our business.

4. How and why we use your information

We use your personal information for the following purposes:

To fulfil our contract with you

We use your information to:

• Process and deliver your order.
• Take payment and provide order and delivery updates.
• Manage returns, refunds and customer-service enquiries.

To comply with legal obligations

We may use and retain information where necessary to comply with tax, accounting, consumer-protection and other legal requirements.

For our legitimate interests

Where appropriate, we use information to:

• Protect our website, customers and business against fraud or misuse.
• Maintain accurate business records.
• Improve our products, customer service and website.
• Understand the general performance of our business.

We consider and balance these interests against your privacy rights before relying on this lawful basis.

With your consent

Where required, we use your consent for:

• Sending marketing emails containing collecting insights, guides, newly discovered pieces, sales and special offers.
• Using non-essential analytics, personalisation and marketing cookies.

You may withdraw your consent at any time.

5. Email marketing

We send marketing emails only where we have a lawful basis to do so, normally because you have actively subscribed or, where legally permitted, because you are an existing customer and we are contacting you about similar products or services.

You can unsubscribe at any time by using the Unsubscribe link in any marketing email or by contacting info@antiqueforager.com.

Unsubscribing from marketing will not prevent us from sending essential messages about an order you have placed.

6. Sharing your information

We share personal information only when necessary, including with:

• Shopify, which powers and hosts our online store.
• Secure payment providers that process customer payments.
• Royal Mail and other delivery companies used to fulfil orders.
• Email, website, analytics and marketing service providers used to operate our business.
• Accountants, professional advisers, insurers or public authorities where reasonably necessary or required by law.

These organisations may process information according to their own privacy policies and legal responsibilities.

We do not sell your personal information or share it with other organisations for their own unrelated marketing.

7. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate legal safeguards. These may include UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

8. Cookies

Our website uses cookies and similar technologies.

Essential cookies are necessary for functions such as security, checkout and adding products to your cart. Where required, personalisation, analytics and marketing cookies are used only according to the choices you make through our cookie-preference controls.

You can review or change your cookie choices using the cookie or privacy settings available on our website. You may also manage cookies through your browser, although disabling essential cookies may affect how the website works.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records are retained for the periods required by tax, accounting and other applicable laws. Customer-service records are retained for as long as necessary to resolve enquiries and protect our legitimate interests.

Marketing information is retained until you unsubscribe, withdraw your consent or ask us to delete it, subject to retaining a minimal suppression record so that we can respect your request.

10. Your rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct incomplete or inaccurate information.
• Request deletion of your information.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Receive certain information in a portable format.
• Withdraw your consent at any time.

You have the right to object at any time to your personal information being used for direct marketing.

To exercise any of these rights, contact info@antiqueforager.com. We may need to verify your identity before completing a request.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

12. Changes to this policy

We may update this Privacy Policy when our services, legal obligations or business practices change. The latest version will be published on this page with its revised update date.

13. Contact

For questions about this policy, your personal information or your rights, contact:

The Antique Forager
Email: info@antiqueforager.com
Address: The Crescent, Keymer, Hassocks, BN6 8RB, United Kingdom